10% off all online orders when you spend over £100 online!

Frequently Asked Questions

Products

Q. What if I want a complex quote involving multiple lanterns in different sizes and colours?

A. Give our sales team a call on 01274 260 700 and we will work out the best quote for you.

Q. How big is your biggest lantern?

A. Our biggest lantern is a white irregular bamboo and is 30 inches in diameter.

Q. Where are they made?

A. They are made in China.

Q. Are your lanterns suitable for weddings?

A. They are ideal for weddings and corporate events. We also do a good kiddies range which works for children's parties. Contact our sales team to tailor your quote.

Q. Can I get a discount for volume?

A. Please email us via the contact us form.

Q. Do the goods come with a guarantee?

A. All products have a 1 year manufacturers guarantee.

Delivery

Q. How are your lanterns packed?

A. All our lanterns come in a clear ascitate bag, with header card and barcode.

Q. How long will my delivery take?

A. Usually no more than a couple of days.

Q. Where is my order?

A. If you haven’t received your order just give the office a call, or email us and we’ll get straight on the case, and get back to you asap.

Q. What if my item is broken?

A. Please contact the office and we’ll sort the problems out.

Returns

Q. What if I am unhappy with what I have ordered?

A. Please feel free to return as directed in the returns section for a full refund.

Collection

Q. Can I Collect?

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If you have any further questions please feel free to contact us.